Privacy Policy

Effective Date: 01/01/2025

At Uttal, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website.

By using our services or interacting with our platform, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Contact details (email address, phone number, physical address)
Payment information (only through secure payment gateways)
Service details and appliance information

b. Usage Information

IP address
Browser type and device information
Pages visited, time spent, and interactions with our website

c. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the collected information to:

Provide and manage our repair and maintenance services
Process payments and send invoices or confirmations
Schedule service appointments and notify you of updates
Improve our website and service quality
Send promotional content or service updates (only with your consent)
Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share information with:

Authorized technicians or service partners strictly for completing the requested service
Third-party vendors (e.g., payment processors, hosting providers) under confidentiality agreements
Legal authorities, if required by law or to protect our legal rights

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. This includes encryption, secure data storage, and restricted access to personal information.

However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access or update your personal information
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
Object to or restrict certain data processing activities

To exercise these rights, please contact us at info@uttal.in.

6. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.