Effective Date: 17 July 2025
Applies to: All product purchases on Uttal.in

At Uttal, we want you to shop with confidence. If you’re not satisfied with a product you’ve purchased from us, we’re here to help with easy returns and fair refunds.

📦 Return Eligibility

You may request a return if:

  • The product is unopened, unused, and in its original packaging

🕒 Return Window

  • Returns must be initiated within 7 days of delivery.
  • After 7 days, we may not be able to process a return unless the item is under manufacturer warranty.

🚫 Non-Returnable Items

  • Items that have been used or damaged due to misuse
  • Opened consumables (e.g. water purifier filters, batteries)
  • Products marked as “non-returnable” on the product page

💰 Refund Process

  • Once your return is picked up and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and credit will be applied within 5–7 working days to your original payment method.
  • In case of Cash on Delivery (COD) orders, you will be asked to provide bank or UPI details for the refund.

🚚 Return Pickup

  • We offer free return pickup in most serviceable pin codes.
  • If pickup is not available in your area, you may be asked to self-ship the product. We will reimburse the shipping cost if the return is approved.

📝 How to Initiate a Return

  1. Go to My Orders on your Uttal account
  2. Click “Request Return” for the item
  3. Follow the instructions provided and wait for pickup confirmation

📞 Need Help?

For return or refund issues, contact us:
📧 Email: info@uttal.in
📞 Phone: +91-94570-76939